Returns & Refunds policy
Thank you for choosing Digi Craft. We are committed to delivering high-quality digital products and ensuring a satisfactory shopping experience. Please review our return and refund policy in detail.
1. Digital Products
All products available on Digi Craft are purely digital in nature, including but not limited to e-books, digital art, wallpapers, screensavers, photography, and online courses. Given the intangible nature of these products, we maintain a strict no-refund policy.
2. No Refunds
Due to the nature of digital products, all sales are final. Once a purchase is completed and the digital product is delivered, we do not offer refunds or exchanges. This policy is implemented to protect the integrity of our digital offerings and ensure that all customers have access to the content they purchase. We strongly encourage you to review product descriptions, previews, and any available samples thoroughly before making a purchase.
3. Product Access and Delivery
Upon successful payment, you will receive immediate access to your purchased digital products. Access will be provided through a secure link or downloadable file, depending on the nature of the product. It is your responsibility to ensure that you have the necessary software and hardware to access and utilize the products effectively. Should you encounter any technical issues during the download or access process, please contact our customer support team for assistance.
4. Customer Support
We are dedicated to your satisfaction and are here to assist you. If you experience any issues accessing your digital products, have questions regarding your purchase, or require assistance with technical problems, please reach out to us at:
Email: contact@digicraft.store
Our customer support team is committed to providing prompt and effective responses to ensure a positive experience with our products.
5. Policy on Product Issues
If you believe there is a defect or issue with a digital product you purchased (such as a corrupted file or a technical error), please notify us within 14 days of your purchase. While we do not offer refunds, we may provide a replacement or address the issue at our discretion. Please provide detailed information regarding the issue to facilitate a swift resolution.
6. Policy Changes
Digi Craft reserves the right to modify this return and refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to remain informed about any updates. Your continued use of our services following any changes constitutes your acceptance of the revised policy.
7. Acknowledgment
By purchasing from Digi Craft, you acknowledge that you have read, understood, and agree to this return and refund policy. We appreciate your understanding and support as we strive to provide exceptional digital products and services.
Thank you for being a valued customer at Digi Craft. We look forward to serving you in the future.